The State Electric Company Limited (STELCO) has launched a new dedicated customer hotline, furthering its commitment to improving customer service and communication. The new hotline, which can be reached at 1545, was officially announced on social media yesterday and is now fully operational.
STELCO’s Managing Director, Hussain Fahmy, emphasized the significance of this new service in the company’s long history of operations. “Introducing a dedicated call center is a pivotal step in our ongoing efforts to enhance our service offerings. This hotline will serve as a central point for customers to access all information related to STELCO’s services, address billing concerns, and manage any other inquiries related to the company,” Fahmy stated.
He also highlighted that this initiative is part of STELCO’s broader objective to maintain strong relationships with the public. “Our goal is to stay closely connected with our customers and continue being a company that they can trust and rely on,” Fahmy added.
To further improve accessibility, Fahmy noted that customers can now communicate with the hotline contact center through popular messaging platforms such as Viber, WhatsApp, and Telegram, ensuring multiple channels for easy and convenient customer interaction.
