Malé Water and Sewerage Company (MWSC) has officially assumed responsibility for water and sewerage services in Addu City and Fuvahmulah City, marking another step in the government’s ongoing restructuring of utility services across the Maldives.
The transfer, carried out under a decision by President Dr Mohamed Muizzu, brings water and sewerage operations in Addu City, including Hulhudhoo and Meedhoo, as well as Fuvahmulah City, under MWSC’s management.
The company announced that its first billing cycle for customers in the newly transferred service areas will begin on Thursday, October 22, 2026.
As part of the transition, MWSC employees will begin visiting residential and commercial properties to record water meter readings and establish the necessary billing arrangements.
The company said personnel carrying out the readings will be identifiable by their official MWSC uniforms.
Residents and businesses have been requested to ensure that employees can access water meters installed at their properties without obstruction.
MWSC stressed that cooperation from customers will be important in completing the initial meter-reading process and ensuring accurate billing under the new service arrangements.
The takeover forms part of the government’s wider initiative to reorganise the provision of essential utility services, with responsibilities previously managed by Fenaka Corporation being transferred to specialised state-owned companies.
Under the restructuring programme, electricity operations are being brought under State Electric Company Limited (STELCO), while water and sewerage services are being transferred to MWSC.
The transition has gathered pace in recent weeks, with STELCO officially commencing electricity operations in Fuvahmulah City as part of the same government initiative.
The restructuring represents a significant expansion of MWSC’s operational responsibilities beyond its traditional service areas.
MWSC has long been responsible for providing water and sewerage services in the Greater Malé Region and has developed expertise in operating water treatment, distribution and wastewater management systems.
The latest transfer extends the company’s direct service responsibilities to major population centres in the southern Maldives.
Addu City and Fuvahmulah City are among the country’s most significant urban centres outside the capital region, where reliable water and sewerage infrastructure is essential for households, businesses and public institutions.
Maintaining uninterrupted access to these services is particularly important during changes in utility management, as customers must transition to new billing systems and service arrangements.
MWSC has assured customers that water and sewerage services will continue without interruption throughout the transfer process.
The company also urged customers to settle their utility bills within the stipulated payment periods to avoid difficulties with their accounts.
To make its services more accessible, MWSC has encouraged residents in the newly transferred areas to download its official mobile application and register for an account.
The application provides customers with a digital channel for accessing the company’s services, reducing the need to visit physical service counters for routine account-related matters.
In addition to its digital services, MWSC has established temporary customer service counters in Addu City to assist residents during the transition.
One counter has been opened at the company’s Addu City branch on Hiriya Magu, while another has been established on Naib Thuthtu Hingun, Miskit Magu, in Feydhoo.
These counters are intended to provide direct assistance to customers who require information about their accounts, billing arrangements or other matters related to the change in service provider.
Customers seeking additional information can contact MWSC through its customer care hotline, 1575, or by emailing [email protected].
The transfer comes as the government continues efforts to consolidate the management of electricity, water and sewerage services under separate state-owned utility providers.
The restructuring is intended to streamline operations and improve service delivery, although the effectiveness of the changes will depend on how smoothly existing infrastructure, customer accounts and operational responsibilities are transferred.
For residents of Addu and Fuvahmulah, the immediate changes will include the introduction of MWSC’s billing procedures, customer service arrangements and digital service platforms.
With the first billing cycle scheduled to begin on October 22, MWSC has urged customers to cooperate with meter-reading teams and use the available customer support channels as the transition progresses.
